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Purchase

1° Step
Quote

Once you have chosen the model you are interested in, our Team will finalize a complete quote. This also includes the cost of transportation, which will be calculated specifically according to the country of shipment, using the different logistics options available to us.

2° Step
Finalization

Once payment has been received-visit the "Payment" section for more information-we guarantee shipping in 5 business days, even for international shipments. Estimated time of arrival will vary depending on the destination chosen.

Visit the section on "Shipping" to find out the costs

3° Step
Order Complete

As soon as the machine leaves our warehouse, we will take care of the after-sale process in every detail. You will receive via e-mail tracking, instruction manual and useful tips on how to best use Dragonet.

Want to learn more about the specific features of our two models? You can get more detailed information by clicking on the specific pages dedicated to Dragonet Starter or Dragonet PRO

Warranty

We are confident that you will experience exceptional performance and reliability with our product. To further ensure your satisfaction, we provide the following warranty terms:

Duration of Warranty:
The warranty for the Dragonet product is valid for a period of two (2) years from the date of purchase.

Coverage:
During the warranty period, we guarantee that the Dragonet product will be free from defects in materials and workmanship under normal use and maintenance. This warranty covers any manufacturing defects or malfunctions that occur during the stated warranty period.

Exclusions:
Please note that this warranty does not cover damages resulting from:

  • Misuse, abuse, or improper handling of the product.
  • Unauthorized modifications or repairs performed by a non-authorized technician.
  • Accidents, natural disasters, or other external causes beyond our control.
  • Normal wear and tear, including but not limited to cosmetic damage, scratches, or dents.

 

Claim Procedure:
In the event of any issue covered by this warranty, please contact our customer support team immediately. You may be required to provide proof of purchase and a detailed description of the problem. Our team will assess the situation and provide further instructions on how to proceed with repairs or replacement, if applicable.

Limitation of Liability:
Our liability under this warranty is limited solely to the repair or replacement of the defective product, at our discretion. We shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the Dragonet product.

Transferability:
This warranty is non-transferable and applies only to the original purchaser of the Dragonet product.

Governing Law:
This warranty is governed by the laws of Italy, without regard to conflicts of law principles.

By using the Dragonet product, you agree to abide by the terms and conditions of this warranty. For any inquiries or assistance regarding warranty claims, please contact our customer support team.

Need more information?

Please feel free to contact us on WhatsApp and we will be happy to provide you with all the information you need.